Returns & Refunds

At EV China Parts, we accept returns and exchanges for both defective and non-defective items, in compliance with cross-border sales policies.

Return Eligibility

  • Item condition: Eligible for new and slightly used items
  • Return window: 15 days from the date of delivery

Accepted Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • Items received incorrect, significantly misdescribed, or damaged in transit
  • Non-defective items kept in original, resalable condition

Note: Used original parts may show normal signs of wear (minor scratches, marks). Normal wear disclosed before purchase is not considered a defect.
Parts specially sourced to your VIN/vehicle specifications are non-returnable for customer-side errors or change of mind.

Return Process

  1. Contact us for authorization before returning any items; unauthorized returns will not be accepted.
  2. A free return slip will be provided and included in the return package.
  3. Return method: By mail.
  4. No restocking fee is charged.

Refund Processing

Approved refunds will be processed within 1 business day after we receive and inspect the returned item.
Original shipping charges, customs duties, and taxes are non-refundable unless otherwise agreed.

Need help? Contact our team with your order number, VIN, and photos of the issue for assistance.